Inviting Team Members

Available on: Starter (1 user), Pro (5 users), Growth and Max (unlimited users)

Who Can Invite Members

Only Owners and Admins can invite new team members. Members cannot send invitations.

Sending an Invitation

Step 1: Go to Company Settings

1. Go to Company Settings in the sidebar
2. Click the Team tab

Step 2: Open Invite Form

Click Invite Member

Step 3: Enter Details

1. Email Address: Enter the email of the person you’re inviting

2. Role: Select the role for this member. SnapGlyph has three roles total (Owner, Admin, and Member), but the Owner role belongs to the person who created the organization and isn’t an option you can hand out from the invite form. You can invite people as:

   • Admin: Can manage QR codes, invite members, and access settings
   • Member: Can view and create QR codes

   If you need a teammate to become the Owner, transfer ownership separately after they’ve accepted the invite. See Team Roles and Permissions for the full breakdown of what each role can do.

Step 4: Send Invitation

1. Click Send Invitation
2. The invitee gets an email with a link to join

What the Invitee Receives

The invited person receives an email containing:

• Your organization name
• The role they’re being invited as
• A link to accept the invitation

The invitation link expires after 7 days.

Pending Invitations

View and manage outstanding invitations:

1. Go to Company Settings
2. Find the Pending Invitations section
3. See all invitations that haven’t been accepted yet

For each pending invitation, you can see:

• Email address
• Assigned role
• When the invitation was sent

Canceling an Invitation

If you sent an invitation by mistake or it’s no longer needed:

1. Find the invitation in the pending list
2. Click Cancel next to it
3. Confirm cancellation

The invitation link becomes invalid immediately.

Resending an Invitation

If the invitee didn’t receive or lost the email:

1. Cancel the existing invitation
2. Send a new invitation to the same email

Team Size Limits

Your plan determines how many team members you can have:

Plan	Team Members
Free	1 (just you)
Starter	1 (just you)
Pro	5
Growth	Unlimited
Max	Unlimited

If you’ve reached your limit:

• Upgrade to a higher plan, or
• Remove existing members to make room

Troubleshooting

Invitee didn’t receive email

• Check they looked in spam/junk folders
• Verify the email address is correct
• Cancel and resend the invitation
• Ask them to add noreply@snapglyph.com to contacts

Invitation link expired

• Links expire after 7 days
• Cancel the old invitation
• Send a new one

Can’t send invitation

• Verify you’re an Owner or Admin
• Check you haven’t reached your team member limit
• Check that the email isn’t already a team member

Invitee already has an account

• They can still accept using their existing account
• They’ll be added to your organization
• If they’re in another organization, they may need to leave it first

Next Steps

• Understand team roles and permissions
• Manage existing team members
• Upgrade for more team members