Removing a User from an Account
Individual users cannot delete their own accounts directly. To have your user account removed, you’ll need to contact the account owner or an admin on your account and request that they remove you.
How Owners/Admins Remove a User
- Go to Company Settings in the sidebar
- Click the Team tab
- Find the user you want to remove
- Click to remove the user from the account
Once removed, the user will no longer have access to the organization or its QR codes.
Deleting the Entire Organization Account
If you’re the account owner and want to delete the entire organization account, this will permanently remove all users, QR codes, analytics data, and everything associated with the account.
Before You Delete
Consider these alternatives:
- Downgrade your plan: Switch to a lower tier instead of deleting
- Cancel subscription: Stop paying while keeping your account
- Export your data: Download your QR codes before deleting
What Gets Deleted
When you delete the organization account:
- All user accounts associated with the organization
- All QR codes created within the organization
- All scan tracking data and analytics
- API keys and webhook configurations
- Billing and subscription information
Warning: This action is irreversible. Make sure you’ve exported any data you need before proceeding.
How to Delete the Organization Account
- Go to Company Settings in the sidebar
- Scroll down to the Danger Zone section
- Click Delete Account
- Follow the prompts to confirm deletion
Only the account owner can delete the organization account.
Subscription and Billing
Active Subscription
If you have an active paid subscription:
- The subscription is cancelled
- You won’t be charged again
- No refund for the current billing period (per terms of service)
Pending Charges
Any pending charges will still be processed. Review your billing status before deleting.
Re-registering After Deletion
After the organization account is deleted:
- You can create a new account with the same email
- Your previous data will not be restored
- You’ll start fresh with no QR codes or history
- Previous subscription terms don’t carry over
Troubleshooting
I want to leave an organization but can’t delete my account
Contact the account owner or an admin and ask them to remove you from the organization.
I’m the owner and want to leave
As the owner, you must either:
- Transfer ownership to another admin before being removed
- Delete the entire organization account
Want to recover after deletion
Contact support immediately. Depending on timing, recovery may or may not be possible.
Need Help?
If you’re having issues or want to discuss alternatives to deletion:
- Contact support at support@snapglyph.com
- Explain your situation—we may be able to help
Next Steps
- Manage your subscription (alternative to deletion)
- Manage team members
- Export your QR codes